Returns & Refunds Policy

ELEGOO EU offers a 30-day return window for all 3D printers and electronics to ensure your complete satisfaction with our technology. Items must be returned in their original packaging with all accessories included to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring that sensitive components like LCD screens or motherboards are adequately protected.

• 3.
  Ship to Warehouse

  Affix the provided shipping label and drop off the package at a designated carrier location within our EU logistics network.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.